Floribee Refund and Cancellation Policy

1. Order Cancellation

Orders are eligible for a full refund only if cancelled within 15 minutes of the order placement time.

2. Damaged Product/Redelivery Policy

If the delivered product is determined to be completely damaged, the customer must submit photographic evidence from their registered email address to support@floribee.com immediately upon receipt. Upon verification:

• A redelivery will be arranged within a couple of hours, subject to availability.
• If redelivery is not possible, the full order amount will be refunded and credited to the customer's account.

3. Non-Refundable Attempted Orders

A refund will not be issued for attempted orders where delivery could not be completed due to the following reasons:

• The recipient is unresponsive to contact attempts.
• The recipient is unavailable at the delivery address.
• The delivery location is inaccessible (e.g., door locked, no access provided).
• The recipient's phone number is switched off or out of coverage.
• The recipient refuses to accept the product.

4. Refund Processing Time

Refund amounts will be credited to the customer's account as follows:

Order Type	Estimated Crediting Time (Working Days)
Domestic Orders	30 - 45 days
International Orders	60 - 180 days